Shipping Returns & Privacy Policy

Learn More About Our Shipping, Returns & Privacy Policies

Welcome to Adermark. We are committed to providing you with high-quality products and excellent customer service. This page outlines our Shipping, Return, and Privacy Policies to ensure transparency and trust.

1. Shipping Policy

Shipping Charges
We aim to keep shipping affordable and fair. For packages up to 500 grams:

• Canada: Shipping varies by province. We ship from Vancouver, BC, and costs increase with distance. Post-COVID rates and fuel surcharges from Canada Post are factored in, but we strive to keep them at or below Canada Post pricing.

• USA: Flat rate of $10.99.

• International: Starts at $15.99 and varies by country. Some exclusions apply. Heavier orders may require additional shipping fees, which we may cover depending on order value.

Processing Time
Orders typically ship within 24–48 hours via Canada Post Small Packet Air.

📦 Tracking Policy

Tracking is available for orders shipped within Canada only.

For shipments to the USA and international destinations, tracking is not provided. Canada Post charges a high premium for tracking, which often exceeds the base shipping fee. Based on our experience, tracking has rarely assisted in locating lost parcels, and we’ve found it to be an unnecessary added expense.

Because of this, Avatar Marketing does not offer tracking or insurance for U.S. or international shipments.

Please ensure your shipping address is accurate. We are not responsible for lost items due to incorrect or incomplete address information.

🚚 Delivery Times

Estimated delivery times from Vancouver, BC:

• Canada: 4–7 business days

• USA: 7–10 business days

• International: 2–6 weeks, depending on destination and local customs

Please note that these are estimated timeframes provided by Canada Post and may vary due to postal service conditions or seasonal delays.

2. Return & Refund Policy

We accept returns within 30 days of purchase, subject to the conditions below:

Return Conditions:

1. Contact us within 30 days of receipt to request a Return Authorization Number (RAN). Returns without a RAN will not be accepted.

2. Return shipping is the customer’s responsibility.

3. All returns are subject to a 20% restocking fee.

4. Returned items must be in original packaging and in resalable condition.

Resolution Options:

• Full store credit

• Replacement of the product

• Refund to the original payment method (minus shipping and restocking fees)

Damaged Shipments:

• Contact us immediately and provide photos.

• We will send a replacement if damage is confirmed.

• Keep the damaged item until we confirm it can be discarded.

We are not responsible for return shipping fees unless the item was defective or an error was made on our part.

3. Privacy Policy

Effective Date: May 19, 2018

Adermark respects your privacy and complies with applicable data protection laws.

Information We Collect:

• Personal data you provide (name, email, address, phone)

• Account registration and purchase information

• Emails and customer support interactions

How We Use Your Data:

• To process and ship your order

• To provide customer service

• To send important updates or promotional emails (with your consent)

Cookies: Our site may use cookies to improve your experience, though currently we do not actively use them for tracking or advertising.

Third Parties: We do not share your personal data with third parties without your consent, except for necessary service providers (e.g., payment processors).

Your Rights:

• Access and correct your data

• Request data deletion

• Opt out of marketing

Data Retention: We retain your data only as long as needed to provide our services or comply with legal requirements.

Security: We take reasonable precautions to protect your personal information.

Contact:
Email: info@adermark.com
Mail: 2768 West Broadway, Vancouver, BC V6K 2G4, Canada

If you have questions, please don’t hesitate to contact us. We’re here to help!